(Written by Vivian Marinelli, Psy.D., FEI Senior Director Crisis Management Services)
Community outrage and civil unrest is increasing throughout the U.S., and a contentious presidential race is adding to the discord. Whether directly involved or not, organizations and their employees feel the impact of community challenges. Sometimes those challenges spill over into the workplace.
Maintaining civility at work is one of management’s many responsibilities. Using techniques characterized by open dialogue, mutual respect and community awareness can assist with de-escalating workplace confrontations and conflict.
(Written by Marcia O’Boyle, FEI EAP Services Center Manager)
When an event like September 11, 2001 happens, a certain type of leadership is called upon to offset the inevitable trauma felt by both a city and its country. Rudy Giuliani, mayor of New York City during 9/11, was tasked with immediate action to fill such a role.
I look at four distinct traits Giuliani pinpoints as integral to leadership during any crisis, whether it’s an attack on a major metropolis or within the walls of the workplace.
(Written by Katie Moser, FEI Network Operations Specialist)
As active protesting has seen a resurgence in recent years, so too has the risk of riot. The reasons for rioting can vary, ranging from political unrest to the outcome of a hockey game, but the dangers are the same across the board. Knowing what to do if caught in a riot—including the practice of situational awareness—can protect you and others from undue harm.
(Written by James Pettigrew, FEI Program and Project Manager)
It’s easy to take positions of knowledge for granted in the workplace. So-and-so has been doing their job for 25 years, after all, so why bother training others in the role? But what if that individual—the one person with the knowledge necessary to competently assist during a crisis—is unavailable? What do you do?
Training multiple staff to occupy different roles in a crisis is key to managing an event. Dispersing knowledge throughout the workforce will foster a stronger response as well as invigorate your whole organization.
(Written by Aimee Hoffmann, FEI EAP Counselor)
As tensions rise between police and the communities they protect, it can be easy to forget the challenges inherent in the profession of law enforcement. Multiple studies and organizations dedicate themselves to detailing the potential outcomes of law enforcement practice, from the effects of PTSD to officer suicide.
Officer families and the situations they face are often overlooked as well, but their stressors are no less impactful. Domestic violence is also more prevalent in law enforcement families than in the general population.
We detail some of the resources available to help both law enforcement officers and their families, including EAP.