(Written by Michael Bugenhagen, FEI Business Development Manager)
Organizations sometimes rely on groups of volunteers or customer service departments to answer calls from upset and traumatized callers during crisis events. This can bring varying levels of secondary trauma exposure to those receiving calls, and employers need to consider the advantages of outside partnership and the importance of training both volunteers and employees to be psychologically resilient when responding during crises.
This is part of a series promoting May as Mental Health Awareness Month.
(Written by Vivian Marinelli, Psy.D., FEI Senior Director Crisis Management Services)
April 30 has been identified as America’s PrepareAthon National Day of Action. With the current severe weather occurring in Texas, Louisiana and Oklahoma—along with numerous other states—hopefully you have reviewed your emergency response planning. If not, America’s PrepareAthon provides the perfect opportunity to jump into action and ensure you, your community and your family and friends are prepared to respond.
(Written by Marcia O’Boyle, FEI EAP Services Center Manager)
Many businesses practice evacuation drills for specific emergencies so that all employees are familiar with what to do in case of an actual event, reducing confusion and the number of decisions an employee must consider in an emergency and allowing for quick, planned action.
Different circumstances call for different preparations, however, so being ready for the most likely emergencies while maintaining awareness of others can help an organization prepare more comprehensively.
(Written by Katie Moser, FEI Network Operations Specialist)
We here at FEI have been hearing stories of family homes that have caught fire over the past few months. These families lost their homes, their possessions and in some cases their family members. The following is a collection of safety tips and measures meant to keep you safe in the event of a fire—whether at work or at home.
FEI sends its support for those impacted by the terror attacks in Brussels on Tuesday, March 22. We've included a list of resources for those who wish to confirm the safety of loves ones in Brussels.