(Written by Michael Bugenhagen, FEI Business Development Manager)
When it comes to building and preparing a crisis communications plan, discussion tends to focus on “getting the message out” during a crisis. While it is certainly important to convey messaging, information is only flowing in one direction—traveling down a one way road. Is that where it ends?
What about the need to actually communicate with people impacted by a crisis? What information will they need? We can start by making the flow of communication a two way street.
(Written by Vivian Marinelli, Psy.D., FEI Senior Director Crisis Management Services)
The focus of situational awareness is to increase your attention to what is going on around you. For many of us, our daily routines are just that: routine. We wake up without much thought to the individual events that make up our day until something causes us to fixate our attention, something as simple as a noise or voice that registers as not quite right. By that time, a threatening situation may already be occurring. How do you keep yourself safe without feeling paranoid? By developing situational awareness.
(Written by Katie Heindel, FEI Network Operations Specialist)
While “crisis” doesn't always mean a large-scale event, the impact of a crisis on the people involved can feel enormous. Many of us have been in situations where a coworker experiences death, illness or personal loss and we ask ourselves the same questions: what should I say or do? Is it better to ignore the situation and act as if nothing is wrong?
(Written by James Pettigrew, FEI Program and Project Manager)
The security of information has become one of the most important tasks a company should be conscientious of and have the ability to manage. With the increased number of hacks and data breaches – including the ability of hackers to now access voicemails and data stored on mobile devices – companies must make sure best practices are followed when managing a crisis beyond what they may face on a daily basis.
(Written by Aimee Hoffmann, FEI EAP Counselor)
On August 26, reporter Alison Parker and cameraman Adam Ward were murdered on live TV by Vester Flanagan. Flanagan apparently held a grudge against his former co-workers and planned their execution during a live broadcast while simultaneously filming to post on Facebook. In Flanagan’s manifesto, which he’d sent to the police, he praises the Columbine and Virginia Tech shooters. He also indicated the deadly church shooting in Charleston, South Carolina was the tipping point.