(Written by Ted Uczen, FEI President & CEO)
Trauma stays with us. It becomes part of who we are and where we have been while shaping our perspective, our reactions and everything we do. It is important we recognize and understand this in every interaction we have, whether it be on a personal or business level. Training ourselves and our organizations to be trauma informed should be on the radar for 2016, as well as part of our crisis management approach and how we do business on a day-to-day basis.
(Written by Daniel J. Potterton, FEI Chief Operating Officer)
Following November’s terrorist attacks in Paris, gruesome broadcast images of the aftermath dominated TV news, the internet and social media. Soon after, a colleague of mine was faced with answering a question posed by her 10-year-old daughter who had caught a passing glimpse of the broadcast news: “Can this happen here, mommy?” This question is a bitter consequence of the Paris attacks, but recovery is possible through resilience and resolve.
(Written by Terri Howard, FEI Senior Director)
Bad things will happen. As the saying goes, it’s not a matter of if—but rather when—something will happen. With this in mind, companies need to be prepared to communicate both internally and externally in the event of a crisis situation.
(Written by Michael Bugenhagen, FEI Business Development Manager)
When it comes to building and preparing a crisis communications plan, discussion tends to focus on “getting the message out” during a crisis. While it is certainly important to convey messaging, information is only flowing in one direction—traveling down a one way road. Is that where it ends?
What about the need to actually communicate with people impacted by a crisis? What information will they need? We can start by making the flow of communication a two way street.
(Written by Vivian Marinelli, Psy.D., FEI Senior Director Crisis Management Services)
The focus of situational awareness is to increase your attention to what is going on around you. For many of us, our daily routines are just that: routine. We wake up without much thought to the individual events that make up our day until something causes us to fixate our attention, something as simple as a noise or voice that registers as not quite right. By that time, a threatening situation may already be occurring. How do you keep yourself safe without feeling paranoid? By developing situational awareness.