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2 Dec. 2015 Posted by aadams

No Longer Living in Fear

(Written by Daniel J. Potterton, FEI Chief Operating Officer)

Following November’s terrorist attacks in Paris, gruesome broadcast images of the aftermath dominated TV news, the internet and social media. Soon after, a colleague of mine was faced with answering a question posed by her 10-year-old daughter who had caught a passing glimpse of the broadcast news: “Can this happen here, mommy?” This question is a bitter consequence of the Paris attacks, but recovery is possible through resilience and resolve.

19 Nov. 2015 Posted by aadams

Planning a Crisis Communication Policy

(Written by Terri Howard, FEI Senior Director)

Bad things will happen. As the saying goes, it’s not a matter of if—but rather when—something will happen. With this in mind, companies need to be prepared to communicate both internally and externally in the event of a crisis situation.

5 Nov. 2015 Posted by aadams

Is Crisis Communication Planning a One Way Street?

(Written by Michael Bugenhagen, FEI Business Development Manager)

When it comes to building and preparing a crisis communications plan, discussion tends to focus on “getting the message out” during a crisis. While it is certainly important to convey messaging, information is only flowing in one direction—traveling down a one way road. Is that where it ends?

What about the need to actually communicate with people impacted by a crisis? What information will they need? We can start by making the flow of communication a two way street.

21 Oct. 2015 Posted by aadams

Developing a Sense of Situational Awareness

(Written by Vivian Marinelli, Psy.D., FEI Senior Director Crisis Management Services)

The focus of situational awareness is to increase your attention to what is going on around you. For many of us, our daily routines are just that: routine. We wake up without much thought to the individual events that make up our day until something causes us to fixate our attention, something as simple as a noise or voice that registers as not quite right. By that time, a threatening situation may already be occurring. How do you keep yourself safe without feeling paranoid? By developing situational awareness.

6 Oct. 2015 Posted by ameulendyke

Personal Crises and the Workplace

(Written by Katie Heindel, FEI Network Operations Specialist)

While “crisis” doesn't always mean a large-scale event, the impact of a crisis on the people involved can feel enormous. Many of us have been in situations where a coworker experiences death, illness or personal loss and we ask ourselves the same questions: what should I say or do? Is it better to ignore the situation and act as if nothing is wrong?