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13 Jan. 2016 Posted by aadams

The Summer Camp Mindset

(Written by Carol Hill, FEI Crisis Management Associate)

Did you ever go to summer camp when you were younger? You may remember how you soaked in all the details, but forgot the experience a few months later when daily activities shifted your focus and mindset.

The same shift in focus can occur with crisis management. After wrapping up drills and exercises, how can you maintain a crisis-centric mindset?

15 Dec. 2015 Posted by aadams

After the Tragedy: Is It Ever Really “Over”?

(Written by Ted Uczen, FEI President & CEO)

Trauma stays with us. It becomes part of who we are and where we have been while shaping our perspective, our reactions and everything we do. It is important we recognize and understand this in every interaction we have, whether it be on a personal or business level. Training ourselves and our organizations to be trauma informed should be on the radar for 2016, as well as part of our crisis management approach and how we do business on a day-to-day basis.

2 Dec. 2015 Posted by aadams

No Longer Living in Fear

(Written by Daniel J. Potterton, FEI Chief Operating Officer)

Following November’s terrorist attacks in Paris, gruesome broadcast images of the aftermath dominated TV news, the internet and social media. Soon after, a colleague of mine was faced with answering a question posed by her 10-year-old daughter who had caught a passing glimpse of the broadcast news: “Can this happen here, mommy?” This question is a bitter consequence of the Paris attacks, but recovery is possible through resilience and resolve.

19 Nov. 2015 Posted by aadams

Planning a Crisis Communication Policy

(Written by Terri Howard, FEI Senior Director)

Bad things will happen. As the saying goes, it’s not a matter of if—but rather when—something will happen. With this in mind, companies need to be prepared to communicate both internally and externally in the event of a crisis situation.

5 Nov. 2015 Posted by aadams

Is Crisis Communication Planning a One Way Street?

(Written by Michael Bugenhagen, FEI Business Development Manager)

When it comes to building and preparing a crisis communications plan, discussion tends to focus on “getting the message out” during a crisis. While it is certainly important to convey messaging, information is only flowing in one direction—traveling down a one way road. Is that where it ends?

What about the need to actually communicate with people impacted by a crisis? What information will they need? We can start by making the flow of communication a two way street.