Through FEI’s focus and close collaboration in partnering to solve customers’ problems, an entire segment of the crisis management business was created. And for the thousands of airline passengers, employees and their families who have been unfortunately impacted by airline incidents, the level of care and consideration afforded to incident survivors was raised to levels impossible to imagine previously.
That level of collaboration and customer focus continues to inform FEI’s crisis management department. We continue to adapt and expand our crisis services by closely observing and engaging in dialog about the changing nature of responding to crisis.
Yet, no matter how advanced or evolved our crisis services may become, we never lose site of the fact that our ultimate concern is for people in their hour of greatest need, the challenge we have risen to more than 100,000 times in the last three decades.