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Crisis Responders

FEI International Crisis Responder Network

FEI is an international leader in crisis management services and regularly recruits trauma specialists to join our crisis responder network. Crisis responders participate in short-term contract work in response to mass casualty events such as natural disasters, terrorist attacks and aviation accidents.

To become part of the network, individuals must be trained by FEI and will be required to attend the FEI Crisis Responder Training. Those who are trained become eligible to earn up to 8 continuing education units (CEU's). In addition, we provide the option to work remotely through our Virtual Contact Center (VCC).

Those trained will have the ability to join the following roles:

Family Assistance Representative (FAR)

  • Role: Provide direct services and logistical support on site to survivors, survivor families, and victim families affected by a mass casualty event. The support is basic psychological first aid and includes providing information, making travel and lodging arrangements, and lending emotional support. This work is supportive rather than clinical in nature.
  • Credentials: A FAR must be a Master's level or above health professional with at least two years post master's experience and have a state license in their discipline.
  • Required Training: FEI Crisis Responder Training.

Crisis Support Coordinator (CSC)

  • Role: Provide support, crisis intervention, group, and organizational consultation for FEI customers.
  • Credentials: A CSC must be a Master’s level or above behavioral health professional and hold a state license or certificate in a behavioral health discipline. A CSC must also be trained and/or have experience in conducting individual and group interventions following catastrophic events.
  • Required Training: FEI Crisis Responder Training.

Family Information Counselor (FIC)remote option

  • Role: Support the emergency inquiry line during a crisis, provide critical first contact to families and individuals impacted by a disaster, provide basic psychological first aide to callers, provide accurate documentation of callers’ information and identifying needs, and provide identified resources and updates.
  • Credentials: A FIC must be a Master's level or above behavioral health professional or an experienced health professional in nursing, or related health profession and have a state license in a behavioral health discipline.
  • Required Training: FEI Crisis Responder Training. FEI Virtual Contact Center (VCC) Training required for remote option.

For additional information contact us at 1-800-782-1948 option 2, or by email.