Effective communications during and after a critical incident can be the difference between successfully responding to an incident and being overwhelmed by it. A critical incident such as a terrorist attack, a plane crash, or a natural disaster can trigger a huge volume of calls. These calls will come from loved ones inquiring about their relatives, employees reporting their status and location and also requiring information about payroll issues or work schedules, the media asking for information and from the general public. Few organizations have the capacity to answer and manage this volume of calls. It is vital for an organization to provide informational updates to stakeholders, to account for people after a critical incident and to provide caring, informed assistance to people affected by an incident and their family members. FEI has unparalleled experience in providing call center services to a wide variety of organizations. Our call centers can not only handle the huge volume of calls that a critical incident can generate, but our trained behavioral health professionals provide the compassionate care that people in crisis need.
Inbound Call Center
Family Information Center (Dual Inbound/Outbound Resource)