The claim that customers are at the center of an organization’s focus is so close to universal among all businesses, it is easy to think of the claim as a trite refrain.
In the case of FEI, our genesis as one of the oldest social enterprises in the nation began directly with meeting the needs of a single client. A multi-national corporation wanted to deliver an Employee Assistance Program, a benefit then delivered on an individual, local scale, to employees all across North American. The solution was the powerful and elegant solution- using the power of the network to bring high levels of service to every corner of the country.
Today, FEI provides that same level of service to millions of individual human beings. Just as importantly, we continue to work in partnership with customers to ensure that the needs of tomorrow will be met with the same dedication to innovation and individual service as those of today.