The We energies call center became an unlikely hub for helping people in search of loved ones after the 9/11 attacks

The Milwaukee Journal Sentinel 

In the days following the 9/11 attacks, FEI collaborated with We Energies in fielding 14,000 calls from people searching for missing loved ones. Information from these calls was then forwarded to FEI’s client, the U.S. Department of Justice Office for Victims of Crime, who provided follow-up work.

Two Ten Shines a Spotlight on Employee Mental Health at FN CEO Summit

Professional Insurance Agents Magazine

In the one-year period following the pandemic’s arrival, Two Ten Footwear Foundation helped 6,500 footwear families in crisis. Many of them were seeking mental support from their EAP. In this article, FEI COO Dan Potterton discusses how calls for mental health referrals are four times higher than they were pre-pandemic.

Attention, Footwear Firms: Focusing on Employee Mental Health Is Essential Post Pandemic

Footwear News

The COVID-19 pandemic has triggered a related crisis that’s impacting employees’ mental health. Our client, Two Ten Footwear Foundation, discusses how FEI helped people in the footwear industry find needed support and referrals.

Unmasking the Pandemic… Thriving in Uncertain Times


FEI’s Vivian Marinelli discusses how to shift your mindset from surviving a long-term crisis to thriving.

COVID-19 Vaccinations Are Rising, Cases are Falling, And Milwaukee is Reopening

Wisconsin Public Radiondustry find needed

FEI’s Vivian Marinelli discusses how people are ready to resume everyday activities as local venues begin to reopen.

The Human Impact of a Data Breach

Professional Insurance Agents Magazine

While most organizations have a plan in place to protect their data, they sometimes fail to consider how a data breach can impact their employees. Here are a few steps employers can take to minimize this impact.


hAPPiness: Technology and the EAP

Employee Assistance Report

Given the proliferation of well-being apps, it’s important for users to know what they can and cannot do. Ryan Atherton explains more in Employee Assistance Report.

The importance of caring for the caregivers

District Administration

District administrators need to make sure caregivers are mentally prepared for the stress and unusual situations they may face in a crisis such as returning to teaching amid COVID-19.

Anxiety, depression and PTSD: The hidden epidemic of data breaches and cyber crimes

USA Today

Millions of Americans find themselves the victims of cyber crimes. But it’s not just personal identities and financial information the fraudsters take. It’s also the victims’ emotional well-being. In this USA Today article, FEI’s Terri Howard explains.


Recognizing and Understanding Implicit Bias: A Necessity for First Responders

IAEM Bulletin

Senior Director Terri Howard discusses “implicit biases,” those mental shortcuts we make based on people’s race, age, appearance and other characteristics. In some cases, these biases can lead to incorrect assumptions and discriminatory responses.

Trauma-Informed Emergency Management: Past, Present, Future

IAEM Bulletin

Business Solutions Engineer Raquelle Solon explains how trauma-informed approaches help first responders and emergency management maintain their health, well-being and resilience.

Surviving A Disaster with Effective Planning 

Leader Magazine

Senior Director of Crisis Management Services Vivian Marinelli discusses what to do before, during and after a disaster strikes. Whether the disaster is natural or man-made, these steps can help reduce its impact.

Protect Your Campus and Community with Effective Disaster Planning

Public Risk Magazine

Senior Director of Crisis Management Services Vivian Marinelli reviews the steps campuses can take when addressing disasters, natural or otherwise, for the Public Risk Management Association.

Workplace Stress Solutions: Keeping the Workplace Productive, Positive and Safe

Facility Safety Management

FEI Senior Account Manager Randy Kratz discusses workplace stress and mental health, trauma in the workplace and the importance of utilizing EAPs for workforce resilience in September’s Facility Safety Management.

Three Important Things to Remember When Using Social Media in Crisis Communication

Disaster Recovery Journal

Senior Director of Crisis Management Services Vivian Marinelli covers what you need to know when using social media during a crisis ahead of her session at the Disaster Recovery Journal Fall 2019 Conference, Sept. 29-Oct. 2 in Phoenix, Ariz.

What Are the Elements of an Emergency Response Plan?

College Planning and Management

Senior Director of Crisis Management Services Vivian Marinelli explains why an emergency response plan is integral to campus safety during a crisis for College Planning and Management.

Civil Unrest and Employees

Business Resilience Decoded

Senior Director Terri Howard sat down to discuss civil unrest, community resilience and the workforce with Business Resilience Decoded, a podcast of the Disaster Recovery Journal in partnership with Asfalis Advisors.

The Business Benefit of EAPs

Workforce Magazine

FEI makes Workforce magazine’s 2019 hot list of employee assistance program providers. Read more about the added business value of providing an EAP benefit to your workforce.

Fire Safety: Plan, Prevent, Train, Recover

Occupational Health and Safety

From preventative steps to training needs, FEI Senior Director of Crisis Management Services Vivian Marinelli dives into fire preparedness, response and recovery in this month’s Occupational Health and Safety magazine.

Following the Feed: Business Continuity in the Age of Social Media

Continuity Insights

Senior Director Terri Howard looks at the intersection of social media, crisis communications and business continuity planning for Continuity Insights.

Supporting Employees in a Mental Health Crisis

Talking Benefits

In advance of his presentation at the IFEBP 2019 Health and Benefits Conference and Expo, FEI Senior Account Manager Randy Kratz spoke with IFEBP’s Talking Benefits podcast about peer support, mental health and how organizations can support employees during a mental health crisis while facilitating their return to work.

Crisis Care: Helping Students and Staff Recover

School Business Affairs

Schools are meant to be places where children feel safe. Writing for School Business Affairs, FEI’s Senior Director of Crisis Management Services Vivian Marinelli covers how the dissemination of accurate information, awareness of individual reactions, use of psychological first aid and the act of self-care are linked to a successful response to an on-campus crisis.